How to connect to WiFi?

  • iOS
  • Android
  • Windows
  • Fast setup (for advanced SIM)
  • Login required
  • 1 Go to "Settings"
  • 2 Select Wi-Fi, then enable WiFi
  • 3 Select wifi network ".@ TrueMove H" and tab "i" at the end
  • 4 Turn on "Auto Join" and Wifi is ready to use
  • 1 Go to "Settings"
  • 2 Select Wi-Fi, then enable WiFi
  • 3 Search for network name ".@ TrueMove H"
  • 4 Enter your Username and Password (TrueID) of the mobile number with Free WiFi or with WiFi extra package. Then, tap "Join".
  • Fast setup (for advanced SIM)
  • Login required
  • 1 Go to "Settings"
  • 2 Select Wi-Fi, then enable WiFi
  • 3 Select wifi network ".@ TrueMove H"
  • 4 Under EAP method, select SIM.
  • 5 Tap "Connect" and WiFi is ready to use
  • 1 Go to "Settings"
  • 2 Select Wi-Fi, then enable WiFi
  • 3 Select wifi network ".@ TrueMove H"
  • 4 Under EAP method, select PEAP
  • 5 Scroll down and fill in Username (identity) and Password.
  • 6 Tap "Connect" and WiFi is ready to use
  • Fast setup (for advanced SIM)
  • 1 Go to "Settings"
  • 2 Enable "Wi-Fi" and choose ".@ TrueMove H" WiFi network
  • 3 Under topic "Connect Using", select SIM
  • 4 Under topic "EAP Method", select SIM. Then, tap "done" and Wifi is ready to use

If I want to use WiFi on devices other than my mobile phone, what should I do?

  • For devices other than mobile phone or tablet, you must connect to .@ TRUEWIFI wifi network, and use the username and password (TrueID) for log in. If you don’t have a TrueID or forgot your password, please dial *871*4# to get a new password via SMS. Once logged in, any wifi connection via your mobile phone will stop.

What's the difference between .@ TrueMove H and .@ TRUEWIFI wifi network?

  • If you wish to connect your mobile phone or tablet to the internet, then .@ TrueMove H wifi network is recommended. For your convenience, this option will let you auto connect to WiFi when it becomes available.

    For other devices such as notebooks or laptops, you will need to connect to .@ TRUEWIFI.

    Both WiFi networks requires a username and password (TrueID) for log in.

I forgot my username / password, what should I do?

  • Dial *871*4# from a TrueMove H number mobile phone and a new password will be sent via SMS.

How can I check my WiFi usage?

  • To check WiFi usage, dial *900#

    • WiFi privilege from your package cannot be cashed.
    • The company reserves the right to modify, terminate, or cancel the services as appropriate without prior notice. In case any conflicts shall arise, True Corporation has the final authority over the matter.

Where can I buy WiFi extra package?

  • You can buy it online (see WiFi package for prepaid and postpaid customer)

What is WiFi auto connect and how does it work?

  • With the WiFi auto connect set up on your phone or tablet, you will be automatically connected to WiFi when it becomes available. No log in is required each time. Please enable WiFi at all times on your phone or tablet.
    See how to setup


    Things you should know:
    1. To avoid expensive overage charges, buying WiFi Unlimited extra package is recommended.
    2. For auto connect option, please ensure a TrueMove H SIM is inserted in your phone or tablet.
    3. Any TrueMove H prepaid and postpaid customers can use this service.


    How do I stop WiFi Auto Connect?

    You will need to go to Settings on your mobile phone and select “Forget Network” for .@ TrueMove H.

How many devices can be connected to .@ TrueMove H wifi network at one time?

  • To connect with .@ TrueMove H wifi network, only one TrueMove H number login (TrueID) can be used for 1 device.

Do I need a username and password for log in via website?

  • Yes, you need to use your username and password (TrueID) for log in. If you forgot your password, simply dial *871*4# from a TrueMove H number mobile phone and a new password will be sent via SMS.

How long can I connect to WiFi until it is disconnected?

  • After 180 minutes of WiFi connection, you will be automatically disconnected.

What is the overage charge for WiFi?

  • For excess usage, you will be charged ฿1/min. If your main package doesn't cover for unlimited WiFi, you may wish to buy extra package here.

Can customers from other carriers use our WiFi for free?

  • Yes, here are the locations where WiFi is free:

    • 7 airports (Suvarnabhumi, Don Mueang, Chaingmai, Mae Fah Luang, Chiang Rai, Phuket, Hat Yai, and Samui)
    • Siam Commercial Banks
    • Major Cineplex
    • Impact Muang Thong Thani
    • Pizza Hut
    • Central World
    • Terminal 21 Asoke
    • MBK Center
    • Jungcelon Phuket
    • Police stations
    • Cherntawan International Meditation Center
  • Plus, you can use our WiFi network .@ TRUEWIFI for free in other places up to 60 minutes by watching a video or answer a few questions.

    For unlimited WiFi usage, please buy a WiFi package online here or at 7-Eleven, Boontherm kiosk, or True Shop.